Hide-Away Ironing Boards ® Return & Restocking Policy
Hide-Away Ironing Boards® is dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 30 days of product receipt. It must be returned in original packaging and in saleable condition. Returned product is subject to a 25% restocking charge (30% on replacement parts) and must be returned freight prepaid.
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your package. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for un-noticed (“hidden”) damage must be filed by you with UPS as we will have no recourse when the item is signed for.
Many times it is common practice by UPS to leave packages on your doorstep if no one is available for signature. Again, please inspect the package by fully unpacking and examining the contents. If you notice damage to the product during your inspection, please call our customer service department immediately. Claims must be filed within 7 days after receipt.
We carry a three year limited warranty on all defective parts, other than light bulbs, installed units, finished or stained doors, and ironing board cover and pad. If you receive a defective ironing center upon delivery and it’s not due to shipping damages, please contact customer support at 1-844-333-4741
IroningCenterDoes Not Meet Your Needs
Before deciding on the model that you will purchase, carefully measure the area in which your ironing center will be placed. Please take advantage of our customer support specialists to guide you through the selection of your ironing center. If you receive an ironing center that does not meet your needs, please call our customer service department within 7 days of receipt.
Please remember that shipping and handling charges are non refundable and all returns are subject to a 25% restocking fee. Returned product must be in brand new condition with all packing, product literature enclosed in the exact condition in which you received them. Any ironing center that has been installed or has attempted to be installed can not be returned.
General Notes And Policy
· After signing for and accepting your merchandise, you are responsible for all damaged claims.
· You must contact us within 7 days of receiving your merchandise if your product is damaged.
· All returns are subject to a 25% restocking fee.
· Shipping and handling charges to and from are not refundable.
· Hide-Away Ironing Boards® reserves the right to refuse all returns.